Delete Your Lenzup Account

Last Updated: May 17, 2026

Account deletion is permanent and irreversible. Once your account is deleted, all associated data — including bookings, quotations, client records, and team data — will be permanently removed and cannot be recovered.

1. Overview

You have the right to delete your Lenzup account and all associated personal and business data at any time. This page explains the process, what data is deleted, what (if anything) is retained, and how long the process takes.

We recommend exporting your business data before initiating deletion. You can do this from Settings → Export Data inside the app.

2. How to Delete Your Account

You can request account deletion directly from within the Lenzup app:

Open the Lenzup app and go to "Profile"

Tap your profile photo or the Profile icon in the bottom navigation tab.

Tap "Settings"

Scroll down to find the Settings option in your profile menu.

Select "Account" → "Delete Account"

Inside Settings, navigate to the Account section and tap "Delete Account".

Confirm your identity

You will be prompted to enter your password or verify via OTP to confirm it is you.

Submit deletion request

Tap "Confirm Delete". Your account will be queued for permanent deletion immediately.

Alternatively, you can request deletion by emailing privacy@paperlighttech.com from your registered email address with the subject line “Account Deletion Request”. We will process your request within 3 business days.

3. What Gets Deleted

Upon account deletion, the following data is permanently removed:

Your name, email address, phone number, and profile photo
All bookings, event details, and client contact information
All quotations, PDF exports, and payment records
Team member associations and workspace settings
Calendar events, auspicious date preferences, and notification settings
All app usage history and analytics data tied to your account
Push notification tokens and device registrations

4. What We Retain

Even after deletion, we may retain certain information as required by law or for legitimate business purposes:

Billing and transaction records: Retained for 7 years as required by Indian GST and tax regulations
Anonymised analytics: Aggregated, non-identifiable usage statistics that cannot be traced back to you
Legal hold data: Data subject to an active legal dispute or regulatory investigation

None of this retained data can be used to identify you personally or restore your account.

5. Active Bookings & Team Members

Before deleting your account, please consider the following:

Active bookings: Any upcoming booked events will be deleted. We recommend notifying your clients before deletion.
Team members: All team members associated with your workspace will lose access immediately upon deletion. Notify them in advance.
Active subscription: Deleting your account cancels your subscription immediately. No refund is issued for the unused portion of the current billing period.
Shared data: If team members added data to your workspace, that data is also deleted along with the workspace owner's account.

6. Deletion Timeline

DAYS

Request submitted

Your account is immediately deactivated. You are logged out of all devices and can no longer sign in.

DAYS

Initial data removal

Your personal data, bookings, and business data are removed from active databases and become inaccessible.

DAYS

Permanent deletion

All remaining data is purged from our systems, including backup snapshots. This process is irreversible.

DAYS

Backup purge complete

Older backup snapshots containing your data are rotated out and permanently overwritten.

7. Need Help?

If you are having trouble deleting your account in-app, changed your mind about deleting, or need assistance exporting your data first, our support team is here to help.

Email Support General Inquiries